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Their technical support has surpassed our expectations and the accessibility and responsiveness of their customer service staff has been very impressive.
- Kevin Knebel, Contego HIM
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Q. What is a Web Address (domain name)?

A. A web address is usually referrered to as a domain name. E.g. google.com. yahoo.com or us philex.net. Most companies register their organizations name and add .com, net or .org to it.

Now technically each domain is really a number called an IP address. For example, the Web Address philex.net really points to our ip address 209.204.210.25
Since its too hard to remember a number like: 209.204.210.25, domain names were invented.

 

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Q. Do I need to get a new Web address (domain) or can I use one that I already have?

A. You can use your existing domain or we can register a new one for you.

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Q. What is Web hosting?

A. Webhosting is the storing (or hosting) or your website on a computer (servers) accesisble on the internet. When you type in www.philex.net our main page loads. That page consists on an html page that instructs your web browser to load images, videos etc.

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Q. Do I need to pay to have my Web address (domain name) to use with my new Web site ?

A. 99% of the time there is no fee from your existing host. Some host may charge you a new renewal fee of $10-15 if they provided this domain free to you as part of an incentives package.

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Q. How do I know that I'll have a reliable hosting provider for my Web site?

A.

Philex.net has been hosting websites since 1994. We have over 25,000 square ft of building space, making us well equipped to handle all your hosting needs.

We utilize reliable equipment, name brand fiber optic lines from major carriers, and we employ some of the most friendliest customer service representative and engineers.

CAUTION: A lot of cheap hosts with hidden and deceptive plans are popping up on the Internet. They are also going out of business just as quick. Stay with a trusted provider who has over a decade of proven results. Philex.net treats you like a family member.

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Q. I can't find a Web address that works for my Web site; lots of the names I've tried are taken. I don't have a Web address to transfer either. What should I do?

A. Your Web site must have a Web address (domain name) in order to be found on the Internet. We can help you come up with a domain just contact us.

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Q. What is a Web site "design"?

A. In simple terms web site designs is the creation of your website in a professional quality manner. Imagine taking your company's brochure adding multimedia, order capabilities, vivacious pictures and more! This is Wed Design .

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Q. Will I be able to see my site before it gets published to the Internet?

A. Yes, PHILEX will first show you a concept. Then based on approval complete the website. After your final approval the site is make live.
YES-, you can make change on your content after we've published it.

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Q. How long will it take to build my site?

A. Average time in 3-10 days.

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Q. What if I want to change my site content after it's been published?

A. We can make change anytime. Basic changes under 10 - 15 minutes are usually done free.

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Q. What if I want to change my Web site design after its been published to the Internet?

A. We will provide a reasonable estimate for any changes. Basic changes under 10 -15 minutes are usually done at no cost.

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Q. How much will it cost to make changes to my web site once the warranty period expires?

A. Basic changes under 10 -15 minutes are usually done at no cost. Current $50.00 per hour for design and $100.00 per hour for programming.

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Q. How can I be sure my site will be unique?

A. Each Web site design gives you the structure for your site and then you can add unique elements according to your needs. You can include your company name, logo, artwork, photos, personalized text, button headers etc. In addition, our library of designs is always growing.

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Q. What credit cards do you accept?

A. Visa, MasterCard, Discover and American Express are accepted.

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Q. What company will bill my credit card?

A. Philex Enterprises, Inc.

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Q. What is your Returns/Cancellations Policy?

A. A 50% deposit is required to start. A prorated refund will be given. This will vary from project to project depending on time delay that has passed.

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  Content Writing Services
Our team of skilled, experienced copywriters can create content that showcases your products or services.

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Ecommerce Solutions
Need to sell your products online? We use the powerful Miva Merchant Shopping Cart and set up fees start at only $150.00.

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Programming Solutions
Each completed project that comes from our studio is a tool that will ultimately help your business to run more efficiently.

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